Lazada Terms & Conditions
1. Customer must enter the voucher code into the voucher code field.
2. Customer must register and log into Lazada account before using the discount voucher.
3. Discount can be used 1 time per order unless the order is cancelled. In such case, the Discount will be reused under the conditions specified in clauses 8 and 9.
4. Customer can combine items from multiple stores, however, the total purchase amount must be equal to or over the required minimum spending after deducting other discounts and shipping fees and must pay in full amount only.
5. Discount cannot be used in conjunction with Lazada platform and campaign voucher discount, and is not eligible for excluded items.
6. Discount can be used in conjunction with Seller Voucher, Payment Voucher, Free Shipping Voucher, Coins and LazRewards
7. The discount cannot be used with
1.) Gold 2.) Baby Milk Formula 1&2 3.) Digital coupon 4.) Mobiles and some electronics products 5.) Mobile Top-ups 6.) Bundle&Save and CHOICE 7.) Bills payment.
8. If a partial return of items from the same order is requested, the Customer will receive a refund of the discount proportionate to the returned items.
9. If an order is unsuccessful or a refund/return occurs due to reasons other than those specified in clause 8, the customer may still be eligible for a Discount, provided that the Discount has not expired. The terms and expiration date of the Discount will remain unchanged, with no extension of the validity period. If the voucher has expired, the discount cannot be refunded under any circumstances.
10. Discount does not cover shipping fee and cannot be exchanged for cash in part or full.
11. Lazada Ltd. reserves the right to cancel orders that do not meet the specified conditions as well as the right of final decision and interpretation in the case of any dispute.
12. Terms and conditions are subject to change as appropriate; the Customers may review the same prior to any transaction initiation.
13. For further inquiries please contact
- Lazada Application (Account > Help? > Chat with Lazada) available 24/7
- Lazada Call Center at 02-018-0000 on Monday – Saturday from 9.00 -18.00 (closed on Sunday and public holidays)
