Accor Hotels Terms & Conditions
Please carefully review the below terms and conditions prior to purchasing or redeeming an Accor Gift Card.
A. The Accor Gift Card is a stored value card (‘Card’) issued to the purchaser (‘Customer’) by
AAPC Limited, trading as Accor in its capacity as the issuer and manager of the Card
(‘Manager’). The Card allows the Customer to load a dollar value onto the Card (‘Card
Value’) at the point of purchase of the Card.
B. The dollar value that is loaded onto the Card is a pre-payment. The Card should be looked
after by the Customer like cash. It cannot be replaced if lost or stolen. No credit card,
credit line, overdraft protection, or deposit account is associated with the Card.
C. Once it is loaded, the Card can then be used by the Customer or any person in possession of
the Card (‘Holder’) for future purchases of various goods and services, including
accommodation (‘Services’), provided by hotels owned or managed by the Manager or a
related body corporate and other hotels which are privately owned and have a marketing,
management or franchise contract with the Manager or its related body corporate (‘each
a Service Provider’). The dollar value of the Card cannot be redeemed or refunded for
cash, nor can it be used to purchase another Card.
D. The Card can be used to redeem the Card Value principally towards pre-booked
accommodation at publicly available rates (excluding Accor Plus or Accor Vacation Club
rates or benefits, or with contracted, negotiated or third party online rates). Any available
remaining balance on the Card can then be used towards payment or part-payment of the
Holder’s room account, including in-house restaurant dining, or other incidental food and
beverage charges, however no change will be given for the unused balance of the Card.
E. Gift Cards purchased from April 1st 2018 onward, expire 3 years after the date on which it
is issued or activated by the Manager; in line with the Fair Trading Act 1987 (NSW) and the
Competition and Consumer Act 2010 (Cth) Sch 2 (‘Australian Consumer Law’). Gift Cards
purchased before April 1st 2018 are not subject to the Fair Trading Act 1987 (NSW) and the
Competition and Consumer Act 2010 (Cth) Sch 2 (‘Australian Consumer Law’) and are valid
for 12 months from the date of purchase, as outlined on the back of your Accor Gift Card.
Any unused value remaining on the Card on its expiry is not refundable.
F. The Card remains the property of the Manager at all times.
1. RESERVATIONS FOR SERVICES
Reservations at a Service Provider's hotel are subject to allocation and availability at the
time of reservation.
Blackout dates may apply to publicly available rates, including school holidays and public
holidays, or any special events periods. Room allocations fill quickly during special events,
school holidays, public holidays and weekends and no guarantee can be given that an
allocated room will be available at any Service Provider's hotel or for the days that a
Holder may prefer.
All Card reservations for a Service Provider’s hotel must be made via the Manager's central
reservation department's, or individual hotel reservations' department ('Reservations') via
published telephone numbers and when making a reservation the Holder must advise
Reservations they will be using a Card as payment method, and must quote the relevant
Card number, and must also quote a credit card number.
2. CANCELLING A RESERVATION
If a Holder cancels its reservation, it must do so by contacting Reservations and advising of the
relevant cancellation ('Cancellation Notice'). If the Holder fails to give the Cancellation Notice as
required before the date of arrival at the relevant Service Provider's hotel, pursuant to the
reservation, the Service Provider will be entitled to deduct from the Card Value a cancellation fee
determined in accordance with the Service Provider's usual policy.
3. REDEEMABLE SERVICES
Cards are valid
